n a shocking incident, ground staff of IndiGo Airlines physically assaulted and manhandled a 53-year-old passenger at Indira Gandhi International (IGI) Airport.
The passenger identified as Rajeev Katiyal arrived at the IGI Airport by flight 6E-487.
After alighting from the flight, Katiyal got into an argument with the ground staff over some issue and allegedly abused them.
Twenty-three days after the incident, IndiGo airlines apologised to the passenger after a video, shot by a person at the scene came to the public domain.
The 81-second-long video shows Indigo staff misbehaving with the passenger.
: IndiGo staff manhandle a passenger at Delhi’s Indira Gandhi International Airport (Note: Strong language)
No security personnel came to the rescue of the Katiyal, who was being pushed and virtually choked near the aeroplane in broad daylight.
IndiGo president Aditya Ghosh said in a statement: “I acknowledge the unpleasant experience our passenger went through, while engaging with our staff at the IGI Airport. I had personally spoken to the passenger and asked for an apology. At IndiGo, the dignity of our passengers and staff is of paramount importance. Any act that compromises the dignity of either of us is a concern to us. Under the code of conduct violation, this incident was probed and action was taken against the staff.”
We condemn the actions of our staff & have taken stern action. We truly apologize for this. Such behavior is unacceptable –